What exactly is LogbookMe?
LogbookMe is a cloud-based online platform, which logs your vehicles trips for FBT reporting purposes. It uses an external GPS device, which is easily installed in your car to send information to your account in real-time. At the end of your logbook period, you simply download a PDF report which shows your business use percentage ready to be sent to the ATO.
Is the device compatible with my car?
Our device is compatible with all production vehicles manufactured after 1996. It is plug and play and installation requires no tools or modifications to your vehicle at all. If you’re not sure if your vehicle is compatible, just get in touch with us and we’ll confirm it with you.
LogbookMe doesn’t require any installation or impact vehicle warranties. It is plug and play and can easily be unplugged at the end of the logbook period leaving no trace of the logbook in the car.
How accurate is your data?
We use a combination of GPS locations and actual vehicle diagnostic data to record the mileage of a trip with little or no variance with the odometer in your vehicle. Other logbook apps or devices, which only use GPS tracking are subsequent to variances because of corner cutting and loss of GPS signal in tunnels or areas with no signal.
Is the device obstructive?
LogbookMe lives in the car and once installed is out of sight and out of mind. It doesn’t need to occupy your cigarette lighter charging point or require any adhesive on your console or dash. It also wirelessly sends data automatically so you never need to take it out of the car to do an upload or worry about cables.
I’m worried about device installation.
LogbookMe is simple to self-install. Generally, installation takes an average person less than 2 minutes and we provide video tutorial guides to help out with step-by-step commentary. When we call it ‘plug and play’ we mean it literally.
Of course, if you get stuck the LogbookMe support team is here to help!
The calendar integration is cool, but is it hard to configure?
We have tried to make everything super easy so setup is automated.
In most cases the calendar feature will configure itself the first time the user uses LogbookMe. If there are any issues our support team is on hand to help.
Is this product ATO compliant?
Yes. Our product and process has been approved by the ATO ((CR2014/27)) and we consulted closely with one of Australia’s leading Employment Tax Consulting firms during development of the product. View the ATO class ruling here.
What happens at the end of the logbook period?
Once you’ve finished logging, download your logbook in PDF or CSV and send to your accountant or fleet manager. Your logbook will be stored in our secure cloud server for 5 years and you can access it anytime you need. Then, simply return it to us.
I’m concerned about Privacy.
This is something that is regularly raised especially with the new Privacy Act amendments applying from March 2014.
LogbookMe has an extensive Privacy Statement that we believe is compliant with the Privacy Commissioners guidelines and more broadly the Privacy Act.
Further, by way of design, we believe that we have balanced the requirement for individual user privacy with the need for third parties (such as employers, the ATO, etc) to utilise the information collected and processed in LogbookMe.
View our Privacy Statement.
I have a small fleet of cars, can I just buy one long subscription and move the device from car to car?
LogbookMe can only be transferred to a new or different vehicle if the main driver remains the same.
To transfer to a new vehicle simply contact our support team (firstname.lastname@example.org) and we will be able to assist. We include one vehicle transfer during your subscription period free of charge.
For additional transfers or a transfer to a different vehicle or different user, we charge a transfer fee of $190 (ex GST), which covers reset of the device, on-boarding and new account setup.
Majority of our clients order a LogbookMe service for each car for the required period as this ends up being easier and cheaper.
How are you different to all the other logbook apps?
We tried all the apps on the market and discovered there was one underlying problem – it still required you to do most of the work.
Typically the user needs to remember to start the app every time they want to start a trip. The app has to run for the whole duration of the trip, draining the phone’s battery at the same time. Then the user has to remember to end the trip upon arrival (while rushing off to wherever they need to go!).
We also found that the GPS accuracy and the time taken to find the initial location resulted in the trip information being incorrect or incomplete (in some instances we were half way to our destination before the device finally found our location).
The LogbookMe device overcomes all of these constraints by collecting all the data automatically from the vehicle, which enhances the accuracy of the trip records and the driver doesn’t need to worry about forgetting to start or stop the log. It even notifies you on our app at the end of each trip.
Our calendar integration overcomes the need to try and remember what you were doing to classify all the trips at a later date – just review the feed from your calendar descriptions and it’s all done for you!
LogbookMe also gives users the flexibility to just drive then classify the trips at a later time when it’s convenient for them. All the data is collected and stored safely in the cloud.
How long does it take for my devices to arrive?
We have stock in our Sydney warehouse and can deliver within 3-5 business days to most locations around Australia.
Is there an issue if I change cars part way through?
Our class ruling recognises this issue and there is no issue with the transfer of the device from one vehicle to another. Simply unplug it and then re-plug it in your new car!
How can I purchase?
Contact us to get a quote and to discuss your requirements.
Who are your clients?
Our client’s range from large corporates/multinational with large fleets (1,000+ cars) to SME’s down to individual users. We also have a number of government departments using LogbookMe to help manage their fleet. In addition to our own clients we have a reseller network who partner with us to deliver LogbookMe to their clients.
LogbookMe has a range of modules that are relevant and add value to different businesses and industries. Our product is easily customized and scaled to give clients a smart solution to cater for their individual requirements. We can even deploy selected modules for certain vehicles in the same fleet – we are about delivering what you need, where you need it.
It seems great, but is it expensive?
We pride ourselves on being able to deliver compelling value in all of our products and services. This is achieved through highly efficient resourcing, intelligent design and high-speed scalability (so we have significant buying power with our suppliers from the very start).
What if the device doesn’t work – is there a warranty?
We look after the device for the life of your logbook. If it stops working we will either troubleshoot with you or deploy a new device within a day.
What if I get stuck?
We have a support desk which is manned between 9am and 5pm AEST. Our team are LogbookMe experts and are more than willing to help.
LogbookMe has troubleshooting available ‘over the air’ direct with the device and apps so we can generally solve any issues without you needing to do anything.
If we do need you to do anything on your end we generally email you a solution with easy to follow guides so that you can implement the solution when it’s convenient for you.
Of course, if you ever want to chat, we will gladly arrange a time to call you and talk you through any of your concerns.
Who is behind LogbookMe?
We have funding in place to support scale and ongoing usage of the service.